Job ID
Kingdom of Bahrain
Full time
  • Ensure the management is informed as to the volume, impact, and cost of SLA / Contracts.
  • Assist the management for the definition, management, governance, and improvement of the SLA management process.
  • Ensure that improvement initiatives identified in Service Reviews and are acted on and progress reports are provided to relevant stakeholders.
  • Manage documentation of all SLAs / contracts effectively for ease of access and evaluation.
  • Coordinate with respective stakeholders from each business / department and requires to be monitored on timely basis.
  • Create monthly/quarterly reports and follow-up with business / functional stakeholders
  • Perform root cause assessment around the identified SLA deviances to find out or categorize the source of problem.
  • Maintain and record all SLA related incidents and categorize them by their nature of problems or by the financial/business impart or by the department / business in which they occurred or by the vendor causing them.
  • Assist the management in developing systems and processes to document the relevant SLAs/contracts to assess/monitor them effectively.


The candidate must have:   

  • Bachelor’s degree in Business Administration or another relevant field, additional project-management certification e.g., PMP would be desirable
  • Minimum 3 years of proven experience as a Project Coordinator, Project Administrator.
  • Experience with relevant project management software.
  • Experience with technical documentation, flowcharts, and schedules.
  • Bahrain based candidates are preferred.


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