IT Operations Manager

Seeking an IT Operations Manager for a leading retail group.

The candidate is responsible to:

• Strategize, design, implement, maintain, manage, and support the company’s Group IT Infrastructure.
• Manage changes to IT services and infrastructure, including upgrades, enhancements, and the implementation of new IT infrastructure hardware and software.
• Develop, design, maintain, and manage the IT Service Management policies and procedures.
• Ensure the protection of the state of information technology assets and infrastructure from external/internal threats.
• Identify, analyze, manage, and mitigate IT operational risks.
• Perform preventative maintenance routines.
• Ensure Business Continuity procedures are followed to recover from disasters successfully.
• Ensure system security by conducting regular intrusion tests and applying regular anti-virus updates and controls to ensure network integrity and security.
• Ensure efficient Enterprise Systems and end-user support are carried out as per the service level agreement and key performance indicators.
• Ensure that all systems and security service level agreements are achieved, maintained, monitored, and reported monthly.
• Oversees and ensures the effective governance of IT processes and systems.

The candidate must have:

• Bachelor’s in Computer Science (Or Relevant field)
• ITIL Certified (Or relevant professional qualification)
• IT Governance certification.
• Disaster Recovery certification (or equivalent).
• Data Center Management Certification (or equivalent).
• 10 Years’ experience in IT Operations management, including Data Centers, servers, networks, and end-user systems.
• IT Service Management processes and systems.
• Cloud technologies and services.
• Data Recovery and Business Continuity Processes.
• Data analysis and reporting metrics.

Bahraini nationals are encouraged to apply. Only shortlisted candidates will be contacted.